shipping and returns
$8 flat rate shipping anywhere in the continental United states.
We offer free shipping on every order over $75 (wholesale not included).
All monthly subscriptions come with free shipping.
The quality of our products is paramount and all of our candles are thoroughly inspected prior to shipping. Purchases made on New Scentsation are not refundable.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is damaged, defective or if you received the wrong item so that we can evaluate the issue and make it right. We will replace any broken items if they are damaged during shipping. Please contact us within 24 hours of receiving your product and provide your order number and provide photos of the broken or damaged items.
Unfortunately, we can not accept returns on gift cards.
Please reach out if you have any questions.